A customer can log in to the CIBC travel rewards program at the link.
You should just enter your card number and the password.
There you can change your earned points for flight tickets, hotel booking, car rental, cruise tickets, shopping, rewards from partners, and other goods and services.
If you have additional questions, you should use the CIBC rewards contact: 1-888-232-5656.
You should call on Mon to Fri from 8 am to 9 pm and on Sat from 8 am to 5 pm.